Privacy Policy

This Privacy Policy explains how Complete Trash Limited ("Complete Trash", "we", "us", "our") collects, uses, stores, and protects personal information. This policy applies to our website, services, and products.

This Privacy Policy is written in accordance with the Privacy Act 2020 (NZ) and should be read together with our:

1. What Personal Information We Collect

We may collect personal information including, but not limited to:

Name, address, and contact details
Billing and payment information
Service address and bin location details
Website enquiries and communications
Purchase history (including PAYG stickers)
Technical information such as IP address, browser type, and cookies

We only collect personal information that is reasonably necessary to operate our business and provide our services.

2. How We Collect Personal Information

We collect personal information when you:

Sign up for services
Purchase products or PAYG stickers
Contact us via our website or other channels
Use our website
Interact with us as a customer or supplier

3. How We Use Personal Information

We use personal information to:

Provide and manage waste collection services
Deliver, collect, and manage bins and equipment
Process payments and billing
Communicate with customers
Improve our services and website
Meet legal, regulatory, and health & safety obligations

4. Disclosure of Personal Information

We may disclose personal information to:

Service providers and contractors who assist us in operating our business
Payment processors and IT service providers
Regulatory authorities where required by law

We do not sell or rent personal information to third parties.

5. Storage & Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

Personal information may be stored electronically or in physical form and is retained only for as long as necessary for lawful business purposes.

6. Cookies & Website Use

Our website may use cookies or similar technologies to:

Improve website functionality
Analyse website traffic
Enhance user experience

You may disable cookies through your browser settings, however this may affect website functionality.

(See also: Website Terms of Use)

7. Access & Correction

You have the right to:

Request access to your personal information
Request correction of inaccurate personal information

Requests can be made by contacting us using the details below. We may require reasonable verification of identity.

8. Overseas Disclosure

We may store or process personal information using cloud-based services that operate outside New Zealand. Where this occurs, we take reasonable steps to ensure information is protected in accordance with New Zealand privacy standards.

9. Privacy Complaints

If you believe we have breached the Privacy Act 2020 or mishandled your personal information, please contact us so we can attempt to resolve the issue.

If we are unable to resolve your complaint, you may contact the Office of the Privacy Commissioner.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website and applies from the date of publication.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Last updated: 07/02/26